New laser fails to perform according to specifications – What can you do about it?

Just imagine the following situation: you’re a well trained and experienced manufacturer engineer.
Your company had just purchased a laser to heat-treat metal parts but something was happening during the use of the laser that was causing the treated parts to fail the quality control checks afterwards.

When you looked at the power meter readings and inspected the scrap products, nothing showed up to clue you in to the problem.
What will you do?

Does the manufacturer send a field service engineer repeatedly to check for problems?
What happens when the manufacturer cannot tell you what is wrong after they finally send their corporate, factory-level engineers to investigate?
Do you demand a full refund if the laser still won’t work properly and weeks are passing by?
What if you spent a fortune in acquisition, setup, training and labor costs and you thought that you bought the best product available on the market?

Many laser users sympathize with this situation after enduring similar problems with their own lasers.

In the particular case described above – Using the Ophir-Spiricon diagnostic system and consulting with Ophir sales engineer, the manufacturing engineer figured out that after a short time, the laser did not stabilize and so he started giving the laser a warm-up period before usage.

Pretty simple and cost-effective Huh? Read the full story, “Uneven laser heating causes parts to fail inspection,” written by Chuck Reagan.